Job Description
Join Our Weekend Team at Baltimore's Premier Call Center! We're hosting an exclusive hiring event for motivated individuals seeking flexible weekend shifts with competitive pay and growth opportunities. Customer Connect Solutions values your dedication and offers a supportive environment where your communication skills shine. Enjoy weekends off during the week while making a real impact on our clients' experiences. Event Details: May 25, 2024 | 10 AM - 4 PM | Harbor Place Conference Center. No appointment needed - walk-ins welcome!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using established protocols
- Document interactions accurately in CRM systems while maintaining call quality standards
- Meet/exceed performance metrics for call handling time and customer satisfaction scores
- Collaborate with team members to escalate complex issues and improve service workflows
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening abilities
- Proficiency with Windows OS and basic CRM software
- Ability to work flexible weekends (Sat/Sun) and occasional holidays
- Type 35+ WPM with strong attention to detail
- Positive attitude under pressure with problem-solving mindset