Job Description
Join ConnectCare Solutions for our exclusive weekend shift hiring event in San Jose! We're seeking passionate individuals to deliver exceptional customer support in a dynamic call center environment. Enjoy competitive pay, flexible scheduling, and growth opportunities in one of California's most vibrant tech hubs. Our commitment to employee development and work-life balance makes us an employer of choice. Apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with CRM software
- Weekend availability (Saturday/Sunday shifts)
- Spanish bilingualism a significant plus