Job Description
Join our award-winning call center team in the heart of Manhattan! We're seeking energetic Weekend Shift Representatives to deliver exceptional customer experiences while enjoying competitive pay and a dynamic work environment. Immediate start positions available with comprehensive training and growth opportunities.
At ConnectServe Solutions, we value work-life balance, offering weekend-only schedules (Sat/Sun) with no weekday obligations. Our modern facility features state-of-the-art technology and a supportive team culture focused on professional development.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve service processes
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday) is mandatory
- Proficient with Windows OS and basic software applications