Job Description
Join CustomerFirst Solutions Inc., a premier customer experience leader, as a Weekend Call Center Representative in Washington DC. We're seeking energetic professionals to deliver exceptional service during our high-demand weekend shifts. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate openings available—start your rewarding career journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible weekends (Sat/Sun shifts)
- Type 35+ WPM with high accuracy
- Pass background check and drug screening