Job Description
Join Apex Customer Solutions, a leading provider of exceptional client support, and take your career to the next level. We are currently seeking motivated individuals to join our team in Louisville, KY for our high-volume weekend shifts.
We are looking for reliable, friendly, and professional representatives to handle inbound and outbound calls. We offer a comprehensive paid training program for all new hires, ensuring you have the tools and knowledge to succeed. Enjoy a competitive salary, a positive work culture, and the flexibility of weekend hours.
What We Offer:
- Competitive hourly wage ($18.00 - $22.00)
- Full Paid Training with certification
- Weekend-friendly schedule
- Health, Dental, and Vision Insurance
- Employee Assistance Program (EAP)
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer issues, complaints, and requests efficiently while adhering to company scripts and policies.
- Accurately process orders, returns, and exchanges using CRM software.
- Maintain detailed and up-to-date customer records and interaction logs.
- Identify and escalate complex issues to the appropriate supervisor or department.
- Meet and exceed daily, weekly, and monthly performance metrics (KPIs).
- Build rapport with customers to ensure high retention and satisfaction rates.
Qualifications
- High School Diploma or GED required.
- Previous experience in a call center or customer service role is preferred but not required (we train the right candidates).
- Excellent verbal communication skills with a clear and articulate speaking voice.
- Strong computer literacy and typing speed (minimum 40 WPM).
- Ability to work a flexible schedule, including weekends and holidays.
- Strong problem-solving abilities and a patient, empathetic demeanor.