Job Description
Join Our Team for an Exclusive Hiring Event!
Global Support Solutions is expanding our operations and hosting a Weekend Shift Hiring Event in Miami. We are looking for dynamic, motivated individuals to join our Customer Experience team. Whether you are looking for a full-time career or a flexible weekend role, we offer a competitive environment with growth opportunities.
We are currently hiring for both our Miami and New York branches. Come ready to interview and start your journey with us immediately.
What We Offer:
- Competitive Pay: $18.00 - $22.00 per hour
- Weekend Shifts: Saturday & Sunday (5-day availability preferred)
- Comprehensive Training: No prior experience required – we train you.
- Modern Facilities: State-of-the-art call center in the heart of Miami.
Key Responsibilities:
- Handle a high volume of inbound and outbound customer calls.
- Provide exceptional customer service regarding products, services, and billing inquiries.
- Resolve complex customer issues with patience, empathy, and efficiency.
- Document all customer interactions accurately in the CRM system.
- Collaborate with team leads to ensure performance goals are met.
Qualifications:
- High school diploma or GED equivalent.
- Strong verbal communication and active listening skills.
- Must be available to work weekends (Saturday and Sunday).
- Basic computer proficiency and typing skills.
- Professional demeanor and a customer-first attitude.
Responsibilities
- Manage high-volume inbound and outbound customer calls.
- Assist customers with account inquiries, technical support, and billing issues.
- Resolve complaints and escalate complex issues to supervisors when necessary.
- Maintain accurate and up-to-date customer records in our database.
- Adhere to all company policies, procedures, and quality standards.
- Work collaboratively within a team to meet daily performance targets.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication skills in English.
- Must be willing to work a weekend schedule (Saturday and Sunday).
- Basic computer literacy and typing speed of 40+ WPM.
- Previous call center or customer service experience is a plus but not mandatory.
- Ability to remain calm under pressure and handle difficult situations.