Job Description
Join our dynamic call center team in Milwaukee and launch your career with weekend flexibility! We're seeking energetic customer service professionals to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a supportive team environment while serving diverse communities across Wisconsin. Perfect candidates thrive in fast-paced settings and value work-life balance through weekend-only schedules.
Why Join Us?
- Weekly pay with performance bonuses
- Free parking and downtown location
- Opportunities for advancement to leadership roles
- Health benefits for full-time equivalents
- Fun team-building activities and recognition programs
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to share best practices
- Participate in ongoing training sessions
- Adhere to compliance regulations and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Excellent verbal communication abilities
- Ability to work weekends (Sat/Sun 8am-8pm)
- Basic computer proficiency with MS Office
- Positive attitude and problem-solving mindset
- Background check and drug test required