Job Description
Are you looking for a rewarding career in customer service? Apex Customer Solutions is hosting a special Hiring Event for Weekend Shifts in Minneapolis, MN!
We are seeking motivated individuals to join our dynamic support team. Whether you are an experienced professional or looking to start your career, we provide comprehensive training and a supportive environment. Don't miss this opportunity to advance your career while enjoying the benefits of working weekends!
Responsibilities
- Manage a high volume of incoming and outgoing customer calls.
- Resolve customer inquiries and issues with empathy and efficiency.
- Enter and update customer account information accurately into the CRM system.
- Follow standard operating procedures and call scripts.
- Collaborate with team leads to ensure service quality standards are met.
- Identify opportunities to upsell or cross-sell products and services.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer skills and typing proficiency.
- Excellent verbal communication and active listening skills.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving abilities and patience.
- Must be eligible to work in the United States.