Job Description
Join Oklahoma City's premier customer service team! CustomerFirst Solutions is seeking enthusiastic Weekend Call Center Representatives to deliver exceptional support while enjoying competitive pay and a flexible schedule. Be part of a dynamic environment where your communication skills shine, and help us elevate the customer experience. Immediate hiring event - apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve technical issues and provide product support via phone/email
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Reliable weekend availability (Sat/Sun shifts)
- Positive attitude and problem-solving mindset