Job Description
Join our award-winning customer service team and kickstart your career with paid training! ConnectCare Solutions is seeking Weekend Call Center Representatives in Columbus, Ohio. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized.
Why Join Us?
- Comprehensive paid training program (2 weeks)
- Weekend shift flexibility: Sat/Sun 8am-8pm
- Health/dental/vision benefits after 90 days
- 401(k) with company match
- Career advancement opportunities
Perfect for career changers or those seeking weekend work-life balance. Apply today and transform your future!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (Windows, CRM software)
- Ability to type 30+ WPM
- Customer service mindset with problem-solving aptitude
- Weekend availability mandatory (Sat/Sun)
- Background check and drug screen required