Job Description
Join our award-winning call center team in Dallas, TX! We're seeking motivated Weekend Shift Representatives with paid training. Enjoy competitive pay, flexible scheduling, and career advancement opportunities. No experience required – we provide comprehensive training to set you up for success. Positions also available in North Carolina!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work weekends (Saturday/Sunday) and holidays
- Basic computer proficiency with typing 30+ WPM
- Customer service mindset with patience and adaptability
- Must pass background check and drug screening