Job Description
Are you a people person looking for a stable career with growth opportunities? Apex Support Solutions is currently hiring dedicated Weekend Call Center Representatives in Omaha, Nebraska.
We offer a comprehensive paid training program for new hires, meaning you don’t need prior experience to start. Join a dynamic team that values customer satisfaction and employee well-being. If you have weekends off during the week and want to make an impact, we want to hear from you.
Why Join Us?
- Paid Training: Get the skills you need before your first shift.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Flexible Schedule: Focus on your work-life balance with our weekend-focused shifts.
- Growth Opportunities: Clear pathways to team leadership and specialized roles.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with inquiries regarding products, services, and account information.
- Document customer interactions accurately in our CRM database.
- Resolve complex issues by collaborating with the support team and escalating when necessary.
- Identify opportunities to upsell or cross-sell services to meet departmental goals.
- Maintain a professional and positive demeanor at all times.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus, but not required for our paid training program.
- Must be available to work weekend shifts (Friday through Sunday) or rotating weekend schedules.
- Strong verbal communication skills and a professional phone manner.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to remain calm and patient in high-pressure situations.