Job Description
Are you looking for a rewarding career in customer service with flexible weekend hours? We are currently hiring for our Weekend Shift team in Wichita, Kansas.
We are proud to offer a comprehensive Paid Training Program for all new hires. If you are a reliable communicator looking to advance your career without prior experience, this is the perfect opportunity for you.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Zero Experience Needed: We provide full training to get you up to speed.
- Weekend Focus: Enjoy your weekdays off while working Saturdays and Sundays.
- Modern Environment: Work in a professional, tech-forward call center.
Responsibilities
- Handle a high volume of inbound and outbound calls with a friendly and professional tone.
- Resolve customer inquiries regarding billing, account status, and service issues efficiently.
- Accurately document customer interactions and feedback in our CRM systems.
- Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors.
- Adhere to all company scripts, policies, and quality assurance standards.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High School Diploma or GED equivalent required.
- Must be available to work weekends (Saturday and Sunday).
- Strong typing skills (minimum 35 WPM) and basic computer proficiency.
- Excellent verbal communication and active listening skills.
- Reliable home internet connection and a quiet workspace.
- Ability to pass a background check and drug screening.