Job Description
Are you looking for a rewarding career that offers a great work-life balance? Apex Contact Solutions is currently hosting a Hiring Event in Raleigh, NC to fill exciting Customer Service Representative positions for our weekend shifts. Join a team that values your contribution and offers immediate opportunities for growth.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier service. We are looking for individuals who are reliable, empathetic, and ready to excel in a fast-paced environment.
What We Offer:
- Weekend Flexibility: Choose a schedule that works for you with Saturday and Sunday availability.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- On-Site Hiring Event: Walk-in interviews available; no appointment necessary.
Responsibilities
- Handle a high volume of inbound and outbound calls regarding products and services.
- Resolve customer inquiries and complaints with empathy and efficiency.
- Accurately document customer interactions and account updates in the CRM database.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads to ensure quality assurance and performance metrics are met.
Qualifications
- High school diploma or GED is required.
- Previous experience in a call center or customer service environment is preferred but not mandatory.
- Excellent verbal communication skills and a professional phone manner.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work weekends and holidays as required by business needs.