Job Description
Are you a people-oriented professional seeking a flexible work-life balance? NorthStar Support Services is currently looking for dedicated individuals to join our dynamic Customer Experience team as a Weekend Call Center Representative. In this role, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless service experience—all from the comfort of your home in San Jose, CA.
We offer a competitive hourly rate, comprehensive benefits, and a supportive environment for career growth. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you!
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with our exclusive weekend shift options.
- Remote Work: Eliminate your commute and work from home in the San Jose area.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Professional Development: Ongoing training and clear pathways for advancement within the company.
Responsibilities
- Answer incoming customer calls and emails professionally, demonstrating empathy and active listening.
- Resolve customer inquiries and complaints efficiently, ensuring high customer satisfaction scores.
- Process orders, returns, and service requests accurately within our CRM systems.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Update customer account information and maintain detailed call logs.
- Adhere to all call scripts, quality assurance guidelines, and company policies.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center, customer service, or retail environment is preferred.
- Excellent verbal communication skills with a clear and professional telephone manner.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work a flexible schedule, including weekends (Saturday and Sunday).
- Basic computer proficiency and ability to learn new software quickly.