Job Description
Join our award-winning customer service team and become the voice of innovation! At Apex Customer Solutions, we're seeking passionate Weekend Call Center Representatives to deliver exceptional support to tech clients in Seattle. This immediate-start position offers competitive pay, comprehensive benefits, and opportunities for growth in a dynamic, fast-paced environment. If you thrive on problem-solving and want to make an impact, apply today!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems while maintaining 95%+ data accuracy
- Meet/exceed performance metrics including CSAT scores and call resolution times
- Collaborate with team leads to escalate complex issues and improve processes
- Participate in ongoing training to master product knowledge and communication techniques
- Maintain strict confidentiality of customer data and company information
Qualifications
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to work independently and manage time during weekend shifts
- Proficiency with CRM software and multitasking in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Reliable transportation and weekend availability (Sat/Sun 6 AM - 6 PM)
- Pass background check and pre-employment drug screen