Job Description
Are you looking for a rewarding career with immediate availability? Apex Customer Solutions is currently hiring Weekend Call Center Representatives in Charlotte, NC. Join a top-rated team where your voice matters and your growth is our priority.
We are looking for friendly, professional individuals to join our support team. Whether you are an experienced agent or looking to start your career in customer service, we provide comprehensive training and a supportive environment.
Why Apply?
- Immediate Start: Don't wait—get hired today and begin your shift this weekend.
- Competitive Pay: Earn between $17.00 and $22.00 per hour.
- Weekend Schedule: Enjoy your weekdays free with a reliable weekend shift.
- Benefits: Health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Answer incoming customer calls regarding orders, billing, and technical support.
- Resolve customer complaints and issues to ensure high satisfaction scores.
- Enter accurate data into the CRM and call center software systems.
- Follow standard operating procedures and quality assurance guidelines.
- Identify upselling opportunities within existing customer accounts.
- Maintain a professional demeanor while managing high-stress situations.
- Participate in daily team huddles and training sessions.
Qualifications
- High school diploma or equivalent (GED).
- Previous experience in a call center or customer service role is a plus.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication skills with a clear speaking voice.
- Basic computer skills and typing proficiency (35+ wpm).
- Reliable high-speed internet connection and a quiet home office environment.