Job Description
Join Peak Support Solutions as a Weekend Call Center Specialist in Colorado Springs! We're seeking motivated individuals to deliver exceptional customer service during weekend shifts. Enjoy competitive pay, flexible scheduling, and a dynamic team environment. No weekends? No problem – we offer weekday options too! Apply today to start your rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong verbal communication skills
- Basic computer proficiency with typing 30+ WPM
- Ability to work weekends (Sat/Sun shifts available)
- Problem-solving aptitude and patience
- Reliable transportation to Tech Park Drive location