Job Description
Join our elite customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for Weekend Call Center Specialists in Jacksonville, FL. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice makes a difference. Perfect candidates will thrive in fast-paced settings and deliver exceptional experiences.
Why Choose Us?
- Competitive hourly wages + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Modern, collaborative workspace
Don't miss this opportunity! Apply now and attend our hiring event.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using CRM tools
- Document interactions accurately in Salesforce and other systems
- Meet/exceed performance metrics (handle time, satisfaction scores)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in weekend shift rotations (Sat/Sun 8am-8pm)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to type 40+ WPM with accuracy
- Flexibility for weekend and holiday shifts
- Background check and drug screen required