Job Description
Join Milwaukee Connect Solutions as a Weekend Call Center Specialist and kickstart your career in customer service excellence! We're seeking energetic professionals to deliver exceptional support to our diverse client base. Enjoy competitive pay, flexible weekend schedules (Saturday/Sunday), and comprehensive training. As a key member of our support team, you'll resolve inquiries efficiently while building lasting customer relationships. Our modern downtown facility offers a collaborative environment with growth opportunities into leadership roles. Apply today for immediate consideration and become part of Milwaukee's premier customer service hub!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in company systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to escalate complex issues
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Windows OS and basic software
- Weekend availability (Saturday/Sunday)
- Positive attitude under pressure