Job Description
Are you an excellent communicator looking for a flexible schedule? Apex Support Solutions is seeking a dedicated Weekend Chat Support Representative to join our growing team in Columbus, Ohio. We pride ourselves on providing world-class customer service and offer paid training to get you up to speed quickly.
In this role, you will be the voice and digital face of our brand, helping customers resolve their inquiries through real-time chat. If you have a knack for problem-solving and a desire to work weekends while earning a competitive wage, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn $16.50 - $20.50 per hour based on experience.
- Paid Training: No experience required; we provide comprehensive training.
- Weekend Flexibility: Enjoy your weekdays free while working fulfilling weekend shifts.
- Modern Tools: Work from a state-of-the-art office in Columbus with top-tier equipment.
Responsibilities
- Respond to incoming customer inquiries via live chat in a professional and timely manner.
- Resolve customer issues and answer questions regarding products, services, and account details.
- Identify and assess customer needs to achieve satisfaction.
- Build sustainable relationships and trust with customer interactions through empathy and problem-solving.
- Log interactions and maintain accurate records in the CRM system.
- Collaborate with team leads to improve response times and service quality.
- Escalate complex issues to the appropriate departments when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Must be available to work weekends (Saturday and Sunday) as required.
- Proficient typing speed of 40+ words per minute.
- Reliable high-speed internet connection and a quiet home office environment (if remote option applies).
- Strong computer literacy and ability to navigate multiple software platforms simultaneously.
- Excellent written communication skills with a focus on grammar and tone.