Job Description
Join our award-winning customer support team and deliver exceptional chat-based assistance to clients across Houston! We're seeking passionate Weekend Chat Support Specialists to provide real-time solutions via our digital platforms. This is your opportunity to launch a customer service career with flexible weekend hours and immediate start availability.
What We Offer:
- Competitive hourly pay + performance incentives
- Weekend-only schedule (Sat/Sun)
- Comprehensive paid training
- Remote-first work environment
- Career growth opportunities
Responsibilities
- Handle 50+ customer chat inquiries daily across products/services
- Resolve technical issues using knowledge base and troubleshooting protocols
- Maintain detailed case histories in CRM system
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA response time standards (under 90 seconds)
- Document recurring issues for product improvement feedback
- Participate in weekly team performance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (chat support ideal)
- Type 60+ WPM with 98% accuracy
- Proficient in Zendesk/Intercom or similar platforms
- Weekend availability (Saturday/Sunday 8AM-8PM)
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet connection
- Basic technical troubleshooting knowledge