Job Description
Join our award-winning support team and deliver exceptional customer experiences through live chat! TechCare Solutions is seeking passionate Weekend Chat Support Specialists to join our dynamic Columbus-based team. This role offers immediate start opportunities with competitive pay and flexible scheduling.
As a key member of our customer success team, you'll resolve technical inquiries, troubleshoot issues, and build lasting relationships with users across Ohio. Our modern downtown office provides collaborative workspaces and state-of-the-art technology to support your success.
Responsibilities
- Provide real-time chat support for software and hardware inquiries
- Troubleshoot technical issues using remote access tools
- Document cases accurately in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekend team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with chat platforms (Zendesk, Intercom)
- Strong typing speed (50+ WPM)
- Basic networking knowledge
- Availability Saturdays & Sundays (8am-8pm)
- US citizen or authorized resident