Job Description
Join our dynamic team as a Weekend Chat Support Specialist in Columbus, OH! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This immediate-start opportunity offers competitive pay, flexible scheduling, and the chance to work with innovative brands. No weekends? No problem – enjoy your weekdays free while building a rewarding career in customer service.
Why Join Us?
- Competitive hourly pay + performance incentives
- 100% remote weekend shifts (Sat-Sun 8am-8pm)
- Comprehensive training and career growth path
- Modern tech stack and supportive team culture
Responsibilities
- Resolve customer inquiries via live chat within 2-minute response SLA
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge through continuous training
- Upsell products/services when appropriate
- Meet quality assurance metrics for chat etiquette
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- 90+ WPM typing accuracy
- Proficient with live chat software (Zendesk, Intercom)
- Exceptional written communication skills
- Ability to multitask in fast-paced environment
- Reliable high-speed internet connection
- Available for all weekend shifts (Sat/Sun)