Job Description
Join our award-winning support team as a Weekend Chat Support Specialist in sunny Jacksonville, FL! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat channels. This immediate-start opportunity offers weekend flexibility while making a real impact.
As a key member of our digital support force, you'll resolve inquiries efficiently, build customer loyalty, and thrive in our fast-paced virtual environment. If you're tech-savvy, patient, and ready to start immediately, apply today!
Responsibilities
- Provide real-time chat support for product inquiries and technical troubleshooting
- Maintain customer satisfaction scores above 95% through empathetic communication
- Document interactions in CRM systems while maintaining accuracy and compliance
- Collaborate with Tier 2 support teams for complex issue escalation
- Adhere to SLA targets with average response time under 45 seconds
- Continuously update product knowledge through our training portal
- Participate in weekend shift rotations (Fri-Sun) with flexible scheduling
Qualifications
- Minimum 1 year customer service experience with digital channels
- Proven ability to type 50+ WPM with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication with neutral accent
- Ability to multitask across 3+ chat conversations simultaneously
- Weekend availability mandatory (Friday-Sunday)
- High school diploma or equivalent; certifications a plus