Job Description
Join TechConnect Solutions' elite customer support team! We're hosting an exclusive hiring event for Weekend Chat Support Specialists in San Antonio. Enjoy competitive pay, flexible weekend schedules (Sat-Sun), and comprehensive training. Be the digital voice for our Fortune 500 clients, delivering exceptional service while advancing your career in tech support.
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- Full benefits package including health/dental/vision
- Remote-friendly hybrid work model
- Clear career advancement paths
- Supportive team environment with monthly socials
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across multiple platforms
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Adhere to SLA metrics for response time and resolution
- Identify process improvement opportunities
- Participate in weekly training sessions and product updates
- Support weekend marketing campaigns during peak hours
Qualifications
- 1+ years customer service experience (chat/email preferred)
- 60+ WPM typing speed with 98% accuracy
- Proficiency with Zendesk, Freshdesk, or similar CRM
- Strong problem-solving and conflict resolution skills
- Ability to multitask across 3-4 chat windows
- Weekend availability (Saturday/Sunday 8am-8pm)
- High school diploma or equivalent (college degree preferred)
- US work authorization required