Job Description
Join our award-winning team as a Weekend Customer Experience Specialist at Coastal Hospitality Group! We're seeking dynamic individuals to deliver exceptional service during our high-energy weekend operations. This flexible weekend position offers competitive pay, career advancement opportunities, and a vibrant work environment in San Diego's premier waterfront destination. Perfect for students, parents, or professionals seeking work-life balance with weekends off!
Responsibilities
- Deliver exceptional guest experiences across resort amenities and dining venues
- Manage weekend check-in/out processes with precision and warmth
- Coordinate special event operations and VIP guest services
- Resolve guest inquiries and issues proactively with solutions-focused approach
- Train and mentor part-time weekend staff on service standards
- Collaborate with cross-functional teams to ensure seamless operations
- Monitor inventory and maintain pristine facility conditions
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability to work flexible weekend shifts (Fri-Sun)
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera)
- Ability to thrive in fast-paced, high-energy environments
- Valid California Food Handler/ServSafe certification preferred
- Spanish language proficiency highly desirable
- Positive attitude and teamwork-oriented mindset