Job Description
Join our dynamic team as a Weekend Customer Experience Specialist at Urban Hospitality Group! We're seeking passionate individuals to deliver exceptional service during our busiest weekend hours. This role offers flexible Saturday/Sunday shifts with competitive pay and growth opportunities in New York's vibrant hospitality scene.
Enjoy a supportive work environment where your weekend dedication is rewarded with premium benefits including: complimentary meal plans, exclusive employee discounts, and recognition programs. Perfect for students, side-hustlers, or professionals seeking weekend flexibility.
Responsibilities
- Deliver outstanding customer service across weekend shifts (Sat/Sun)
- Manage guest inquiries and resolve service issues with empathy
- Coordinate with cross-functional teams for seamless operations
- Maintain brand standards in all guest interactions
- Support weekend event execution and VIP experiences
- Update CRM systems with accurate guest data
Qualifications
- 1+ years customer service or hospitality experience preferred
- Available for consistent weekend shifts (Sat/Sun 8AM-10PM)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced environments
- Proficient with digital reservation systems
- Flexible schedule including holiday availability