Job Description
Join our dynamic team at Urban Ventures SF, where innovation meets exceptional customer service. We're seeking a Weekend Customer Experience Specialist to elevate our retail operations in the heart of downtown San Francisco. This immediate-start role offers competitive pay and flexible weekend hours (Saturday/Sunday, 10 AM - 6 PM) while working in a vibrant, fast-paced environment. Perfect for students, career switchers, or professionals seeking supplemental income.
As a key ambassador for our brand, you'll drive customer satisfaction through personalized service, product expertise, and seamless transaction processing. We provide comprehensive training and a supportive team culture focused on growth and recognition. This position includes performance-based incentives and opportunities for advancement into full-time roles.
Responsibilities
- Deliver exceptional in-store customer experiences through product demonstrations and consultative selling
- Process transactions accurately using our POS system while maintaining cash handling compliance
- Manage inventory and merchandising to ensure optimal product presentation
- Resolve customer inquiries and complaints with empathy and efficiency
- Collaborate with weekend team to achieve daily sales targets and operational goals
- Maintain immaculate store presentation and cleanliness standards
- Participate in weekly team briefings and training sessions
Qualifications
- Minimum 1 year retail or customer service experience preferred
- Strong communication and interpersonal skills with a service-oriented mindset
- Ability to work independently while collaborating effectively in team settings
- Proficiency with POS systems and basic retail technology
- Flexible availability for weekend shifts (Sat/Sun) and occasional holidays
- High school diploma or equivalent; college students encouraged to apply
- Valid CA driver's license (for potential errands) and reliable transportation
- Must pass background check and drug screening