Job Description
Join our award-winning team at the heart of New Orleans' vibrant hospitality scene! We're seeking passionate Weekend Customer Experience Specialists to deliver unforgettable moments to our guests during our busiest times. This role combines exceptional service with flexible scheduling, perfect for students or professionals seeking weekend work. Enjoy competitive pay, premium benefits, and the unique opportunity to immerse yourself in the city's legendary culture while building a rewarding career path.
Responsibilities
- Deliver world-class customer service through personalized interactions and problem-solving
- Manage guest inquiries and reservations across digital and in-person channels
- Coordinate with cross-functional teams to ensure seamless guest experiences
- Operate POS systems and maintain accurate transaction records
- Implement upselling strategies to enhance guest satisfaction and revenue
- Uphold brand standards through meticulous venue presentation and safety protocols
- Participate in weekend training sessions and performance reviews
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability for Saturday and Sunday shifts (6 AM - 2 PM or 2 PM - 10 PM)
- Proficiency with reservation systems and point-of-sale software
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced, high-energy environments
- Basic knowledge of New Orleans tourism and attractions preferred
- Valid Louisiana food handler certification (or willingness to obtain)
- High school diploma or equivalent required