Job Description
Join Capital Connect Services as a Weekend Customer Experience Specialist and become the face of exceptional service in Washington DC's vibrant downtown! We're seeking energetic professionals to deliver premium client experiences during our high-traffic weekend shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to build your career while maintaining work-life balance. Our modern office features collaborative spaces and state-of-the-art technology. This role is perfect for students, career-changers, or those seeking weekend-only opportunities in the nation's capital.
Responsibilities
- Deliver exceptional in-person customer service at our premium DC location
- Manage client inquiries with professionalism and problem-solving expertise
- Process transactions using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain accurate client records and documentation
- Contribute to weekend inventory and facility readiness checks
- Participate in weekend team briefings and performance reviews
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years in customer service or hospitality
- Exceptional verbal communication and interpersonal skills
- Proficiency with digital platforms and CRM software
- Ability to work independently and in team settings
- Flexibility to cover rotating weekend shifts (Sat/Sun)
- Valid government-issued ID for DC location access
- Proactive problem-solving approach under pressure