Job Description
Join Atlanta's premier hospitality destination as a Weekend Customer Experience Specialist! We're seeking energetic professionals to deliver exceptional service during our busiest weekend shifts. This role offers flexible scheduling, competitive pay, and the opportunity to work in Atlanta's vibrant Midtown district. Perfect for students, career changers, or those seeking weekend-only opportunities. Enjoy a supportive team environment with growth potential into full-time roles.
Responsibilities
- Deliver exceptional customer service across all guest touchpoints
- Manage weekend check-in/check-out processes efficiently
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Maintain detailed guest records and reservation systems
- Uphold brand standards in cleanliness and presentation
Qualifications
- Previous customer service experience required
- Weekend availability mandatory (Sat/Sun 8am-8pm)
- Strong communication and conflict resolution skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with reservation systems
- Valid Georgia driver's license preferred
- Must pass background check and drug screening
- Ability to stand/walk for extended periods