Job Description
Join Georgia Connects Group as a Weekend Customer Experience Specialist and enjoy the perfect work-life balance with flexible weekend scheduling! We're seeking passionate professionals to deliver exceptional service while our weekday team recharges. This role offers competitive compensation, comprehensive training, and opportunities for growth within our dynamic Atlanta-based organization. Experience the freedom of weekends off while making meaningful connections with our diverse client base across Georgia.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat channels with exceptional professionalism
- Resolve technical issues and provide product support for Georgia-based clients
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with weekday teams to ensure seamless service continuity
- Proactively identify opportunities to enhance customer satisfaction metrics
- Participate in weekend team huddles and continuous improvement initiatives
- Maintain detailed knowledge of company products and regional service offerings
Qualifications
- Minimum 1 year of customer service experience in a high-volume environment
- Strong problem-solving abilities with technical aptitude
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple priorities
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work Saturday/Sunday shifts (6am-6pm or 12pm-12am)
- High school diploma or equivalent; associate's degree preferred
- Valid Georgia driver's license if occasional regional travel required