Job Description
Join our dynamic team at Urban Retail Collective as a Weekend Customer Experience Specialist! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. This role offers competitive compensation, flexible scheduling, and opportunities for growth in one of San Jose's most vibrant retail environments.
As a cornerstone of our weekend operations, you'll create memorable shopping experiences while supporting our high-end product offerings. We provide comprehensive training and a supportive team culture where your contributions are valued.
Responsibilities
- Deliver personalized customer service with product knowledge and upselling techniques
- Process transactions accurately using our POS system while maintaining security protocols
- Manage inventory and merchandising to ensure premium presentation standards
- Resolve customer inquiries and escalations with professionalism and empathy
- Collaborate with weekend staff to maintain seamless store operations
- Support visual merchandising and promotional displays during peak shopping periods
- Adhere to all safety and compliance standards for weekend operations
Qualifications
- Minimum 1 year retail or customer service experience
- Flexible availability including Saturdays, Sundays, and holidays
- Proficient with POS systems and basic retail software
- Exceptional communication and problem-solving abilities
- Ability to work in a fast-paced environment with high customer traffic
- Valid California driver's license (for occasional errands)
- High school diploma or equivalent required
- Previous luxury retail experience preferred