Job Description
Are you looking for a professional career that offers the flexibility to enjoy your weekends? We are seeking a dedicated Weekend Customer Service Associate to join our rapidly growing team in Charlotte, NC.
At Charlotte Solutions Group, we believe in work-life balance. This is a fantastic opportunity for those who thrive in a dynamic environment but prefer to keep their weekdays free. You will be the face of our brand, ensuring our clients receive top-tier support while working a structured Saturday and Sunday schedule.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Stable, full-time weekend schedule (Saturday & Sunday).
- Modern office environment in the heart of Uptown Charlotte.
- Comprehensive training and clear career progression paths.
Responsibilities
- Client Support: Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Issue Resolution: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction scores.
- Data Management: Maintain accurate records of customer interactions and transactions within our CRM systems.
- Process Adherence: Follow established operational procedures and compliance guidelines during every shift.
- Team Collaboration: Communicate effectively with the weekday support team to ensure continuity of service.
- Feedback Loop: Identify common customer issues and relay feedback to management to help improve our products and services.
Qualifications
- Availability: Must be available to work Saturdays and Sundays on a consistent basis.
- Communication: Strong verbal and written communication skills with a professional, customer-first attitude.
- Experience: Previous experience in customer service, retail, or hospitality is highly preferred.
- Computer Skills: Proficiency with computers and the ability to learn new software quickly.
- Problem Solving: Ability to remain calm under pressure and think critically to resolve complex issues.
- Reliability: A strong work ethic and a history of punctuality.