Job Description
Are you looking for a career that offers stability and the freedom to enjoy your weekdays? Apex Logistics Group is currently seeking dedicated Customer Service Associates to join our expanding team in Chicago, IL. We specialize in providing top-tier logistics and retail solutions, and we are looking for individuals who thrive in a fast-paced environment.
This is a full-time weekend position designed for those who want to earn a competitive salary while maintaining a healthy work-life balance. You will be the face of our brand, ensuring our clients receive the highest level of service during peak weekend hours. If you have strong communication skills and a customer-first mindset, we want to hear from you.
Why Join Us?
- Competitive hourly rate of $18 - $24.
- Flexible weekend schedules (Saturday & Sunday).
- Health, dental, and vision insurance available.
- Opportunities for advancement within the company.
- Professional training and development programs.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email during weekend shifts.
- Resolve customer complaints and issues efficiently while maintaining a professional and empathetic demeanor.
- Process returns, exchanges, and transactions accurately using our POS system.
- Collaborate with the operations team to ensure inventory accuracy and store readiness.
- Maintain a clean, organized, and welcoming environment for customers visiting the facility.
- Document all customer interactions and feedback in the CRM system.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service or retail experience is a plus but not mandatory.
- Must be available to work full-time weekends (Saturday and Sunday).
- Strong verbal communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer proficiency and typing skills.