Job Description
We are seeking a motivated Weekend Customer Service Associate to join our dynamic team in New York, NY. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you. We offer competitive hourly rates, flexible scheduling, and a supportive workplace culture.
As a key member of our weekend operations, you will be the face of our brand, ensuring our clients receive top-tier support during peak weekend hours. This role is ideal for individuals looking for part-time work that offers growth potential and a healthy work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve complex customer issues and escalate tickets to the appropriate departments when necessary.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with the support team to improve overall service quality and customer satisfaction scores.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous experience in customer service or retail is a plus.
- Must be available to work weekends (Saturday and Sunday).
- Strong communication and interpersonal skills.
- Proficiency with computers, MS Office, and CRM software.
- Ability to work independently and handle high call volumes.