Job Description
Are you looking for a rewarding career that offers the perfect work-life balance? We are currently seeking a dedicated Weekend Customer Service Associate to join our team in Jacksonville, FL.
As a part of our growing organization, you will play a crucial role in ensuring our clients receive top-tier support during our busy weekend shifts. We pride ourselves on a positive, fast-paced environment where your contributions are valued.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues while maintaining a professional demeanor.
- Process transactions and maintain accurate records of customer interactions.
- Collaborate with team members to ensure smooth weekend operations.
- Assist in training new team members during slower shifts.
Qualifications
- High school diploma or equivalent.
- Previous customer service or retail experience preferred but not required.
- Strong verbal and written communication skills.
- Ability to work flexible weekend shifts, including Saturdays and Sundays.
- Proficient in basic computer applications and CRM software.