Job Description
Join Urban Solutions Group as a Weekend Customer Service Lead and become the heart of our dynamic team! This full-time role offers competitive pay, growth opportunities, and a supportive work environment where your weekend dedication is valued. We're seeking energetic professionals to deliver exceptional service while enjoying a balanced work-life schedule with weekends off during the week. If you thrive in fast-paced settings and want to build a rewarding career in San Antonio's vibrant service industry, apply today!
Responsibilities
- Manage customer inquiries and resolve issues efficiently with empathy and professionalism
- Lead weekend shift teams, ensuring smooth operations and adherence to service standards
- Train and mentor new team members on customer protocols and company values
- Process transactions and maintain accurate records using our digital systems
- Collaborate with weekday managers to ensure seamless service continuity
- Implement proactive solutions to enhance customer satisfaction metrics
- Uphold safety protocols and maintain a clean, organized workspace
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years of customer service or team leadership experience
- Exceptional communication and conflict-resolution skills
- Proficiency with POS systems and digital customer management tools
- Ability to work flexible weekends (Sat/Sun) with occasional holidays
- Strong problem-solving abilities under pressure
- Valid Texas driver's license (for occasional errands)
- Bilingual (English/Spanish) certification a plus