Job Description
Join our dynamic team at Sunrise Retail Solutions as a Weekend Customer Service Lead! We're urgently seeking enthusiastic professionals to deliver exceptional service during Saturday and Sunday shifts. This high-impact role combines leadership with hands-on customer engagement in our vibrant El Paso locations. Enjoy competitive pay, flexible scheduling, and the opportunity to make a direct impact on customer satisfaction while building your retail career.
Responsibilities
- Lead weekend customer service teams during peak Saturday/Sunday hours
- Resolve complex customer inquiries with empathy and efficiency
- Train and mentor new weekend associates on brand standards
- Manage inventory and merchandising operations during weekend shifts
- Implement loss prevention protocols to protect company assets
- Coordinate with weekday managers for seamless operations
- Process high-volume transactions using POS systems
- Uphold exceptional service standards during weekend rushes
Qualifications
- Minimum 2 years retail/customer service experience
- Proven leadership ability in fast-paced environments
- Strong conflict resolution and problem-solving skills
- Availability for consistent Saturday/Sunday shifts (6am-2pm)
- Basic inventory management and merchandising knowledge
- Proficiency with retail POS systems (e.g., Square, Shopify)
- Bilingual (English/Spanish) preferred
- Ability to stand for extended periods and lift 25 lbs