Job Description
Transform your weekends into rewarding career opportunities! Capital Retail Solutions seeks a Weekend Customer Service Lead to deliver exceptional experiences while Washington DC residents enjoy their city. This premium part-time role combines competitive compensation with flexible scheduling.
Why you'll thrive here:
- Weekend-only schedule (Sat-Sun) with no weekday commitments
- Dynamic retail environment in a landmark DC location
- Performance-based bonuses and advancement pathways
Responsibilities
- Lead weekend customer service operations with 5+ team members
- Resolve complex customer inquiries with empathy and efficiency
- Train new weekend associates on brand standards
- Process high-volume transactions using POS systems
- Execute visual merchandising during off-peak hours
- Conduct end-of-day reconciliation and reporting
- Implement weekend-specific customer engagement strategies
Qualifications
- 2+ years customer service leadership experience
- Expertise in conflict resolution and de-escalation
- Weekend availability mandatory (Sat-Sun, 8am-8pm)
- Proficiency with retail POS and inventory systems
- DC metro area residency preferred
- Ability to thrive in fast-paced weekend environments
- High school diploma or equivalent required