Job Description
Join our dynamic team at Urban Hospitality Group and kickstart your career with weekend flexibility! We're seeking energetic Customer Service Representatives to deliver exceptional experiences during our peak Saturday-Sunday shifts. This immediate hire opportunity offers competitive pay, a supportive environment, and no Monday-Friday commitments. Perfect for students, parents, or anyone seeking work-life balance. Enjoy complimentary parking, meal discounts, and career advancement opportunities within our growing hospitality network. Apply today and start earning this weekend!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with professionalism
- Process reservations, bookings, and payments accurately using our proprietary systems
- Resolve guest complaints promptly while maintaining brand standards
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain detailed records of interactions using CRM software
- Contribute to weekend inventory management and quality assurance checks
- Train on new processes and protocols during onboarding period
Qualifications
- High school diploma or equivalent; college students welcome
- Minimum 6 months customer service experience preferred
- Exceptional verbal communication and conflict resolution skills
- Proficiency with Microsoft Office Suite and point-of-sale systems
- Ability to work independently during peak weekend hours
- Flexibility to cover rotating weekend shifts (Saturdays/Sundays)
- Positive attitude and problem-solving mindset
- Basic knowledge of Los Angeles geography (asset)