Job Description
Join our dynamic team at LocalCare Solutions for a rewarding weekend customer service role! We're hosting a exclusive hiring event for motivated individuals passionate about delivering exceptional support to our Oakland community. Enjoy competitive pay, flexible weekend scheduling, and opportunities for career growth within our rapidly expanding healthcare services network.
Why Apply?
• Weekend shifts (Sat-Sun) with weekday flexibility
• Comprehensive training and advancement programs
• Health benefits and retirement plan options
• Collaborative team environment focused on local impact
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing and service issues using CRM systems
- Process enrollment forms and insurance verifications accurately
- Document interactions in compliance with HIPAA regulations
- Collaborate with cross-functional teams to resolve complex cases
- Maintain service level metrics and quality standards
- Participate in quarterly performance reviews and skill workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or healthcare experience
- Proficiency with Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Ability to work Saturdays and Sundays (6am-6pm shifts)
- Spanish bilingualism strongly preferred
- Background check and drug screening required
- Professional demeanor and problem-solving aptitude