Job Description
Join our dynamic team at LocalCare Solutions for an exciting weekend Customer Service Representative position! We're hosting a hiring event in Oakland, CA to fill multiple part-time roles supporting our growing community of clients. This is your opportunity to make a direct impact while enjoying competitive pay, flexible scheduling, and comprehensive training. Bring your energy and customer-focused mindset to help us deliver exceptional experiences.
Hiring Event Details:
Date: October 28, 2023
Time: 9:00 AM - 4:00 PM
Location: 555 Broadway Suite 200, Oakland, CA 94607
Walk-ins welcome! Bring your resume and be ready for on-site interviews.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, scheduling, and service issues efficiently using our CRM system
- Document all interactions accurately in the customer database
- Collaborate with support teams to escalate complex cases when needed
- Maintain detailed knowledge of products/services to provide accurate information
- Meet/exceed customer satisfaction and resolution time targets
- Participate in weekend team meetings for performance reviews and training updates
Qualifications
- Minimum 1 year customer service experience in call center or retail environment
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to work independently in a fast-paced weekend setting
- High school diploma or equivalent; college degree preferred
- Flexibility to work Saturdays and Sundays (8:00 AM - 6:00 PM)
- Positive attitude with problem-solving mindset
- Valid California driver's license (if local travel required)