Job Description
Join our award-winning customer service team as a Weekend Customer Service Representative! We're seeking energetic, tech-savvy professionals to deliver exceptional support to Phoenix-area residents during weekend shifts. This hybrid role combines in-person collaboration at our downtown Phoenix office with flexible remote work options. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Arizona's most dynamic cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process payments, schedule appointments, and troubleshoot account issues
- Maintain detailed customer records in Salesforce and CRM systems
- Collaborate with support teams to resolve complex technical issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Document processes and contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to work independently during remote shifts
- Spanish bilingual proficiency required
- Availability for weekend shifts (Sat/Sun 8am-6pm)