Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional remote support from the comfort of your home. This role focuses on assisting Denver-based clients while offering flexible weekend schedules (Sat/Sun) and competitive benefits including paid training, career advancement opportunities, and a supportive virtual work environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, troubleshoot technical issues, and handle escalations
- Update CRM records accurately while maintaining strict data confidentiality
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Exceptional communication skills with clear, professional phone presence
- Proficiency in CRM tools (Salesforce/Zendesk) and MS Office Suite
- Strong problem-solving abilities with attention to detail
- Self-motivated with reliable high-speed internet and quiet workspace
- Availability for weekend shifts (Saturday/Sunday 8am-8pm MST)