Job Description
Join Pacific Connect Solutions as a Weekend Customer Service Representative and become the voice of our valued clients! We're hosting an exclusive hiring event for motivated individuals seeking weekend opportunities in sunny San Diego. Enjoy competitive pay, comprehensive training, and a supportive team environment while delivering exceptional customer experiences. No prior experience required – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed quality and performance metrics
- Participate in weekend training sessions and team huddles
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities and empathy
- Ability to work independently and in a team setting
- Weekend availability (Sat/Sun shifts)
- Basic computer proficiency
- Positive attitude and customer-first mindset