Job Description
Join our dynamic team at Coastal Connect Solutions! We're urgently hiring Weekend Customer Service Representatives for immediate start in Long Beach, CA. Enjoy competitive pay, flexible weekend schedules, and a vibrant work environment. Perfect for students, gig workers, or those seeking supplemental income. Apply today and start earning this weekend!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing issues and process transactions efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed weekly performance metrics for response time and resolution
- Maintain positive brand image through empathetic communication
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume setting
- Proficiency with CRM software (Salesforce a plus)
- Exceptional communication and problem-solving skills
- Ability to work independently in fast-paced environment
- Weekend availability (Sat/Sun 8am-6pm)
- Basic math skills for transaction processing