Job Description
Join our dynamic team at Apex Support Solutions as a Weekend Customer Service Representative! We're seeking energetic professionals to deliver exceptional support to our valued customers during weekend shifts. This is a fantastic opportunity to build your career in customer service with competitive pay, flexible scheduling, and a supportive work environment. Our Oakland, Ohio facility offers modern amenities and a collaborative culture focused on growth and recognition.
What We Offer:
• Competitive hourly wage with weekend differential
• Comprehensive paid training program
• Health benefits and retirement plans (eligible after 90 days)
• Opportunities for advancement and skill development
• Positive, team-oriented workplace culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for quality and response times
- Identify upsell opportunities for additional services
- Participate in weekend shift coverage (Saturday/Sunday 7:00 AM - 7:00 PM)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Weekend availability mandatory
- Problem-solving mindset with attention to detail
- Positive attitude and resilience under pressure