Job Description
Are you seeking a flexible yet rewarding career path? Apex Solutions Group is looking for dedicated professionals to join our dynamic team in Fort Worth. We specialize in high-conversion support roles and are currently hiring for our premium Weekend Shift program.
As a Weekend Customer Service Representative, you will play a pivotal role in maintaining our reputation for excellence. This is a full-time opportunity designed for individuals who want to earn a competitive wage while enjoying their weekdays off. We offer a modern work environment, comprehensive training, and clear pathways for career advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with a focus on satisfaction.
- Resolve complex account issues and escalate tickets to management when necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the sales team to identify upselling opportunities.
- Ensure all safety and compliance protocols are followed during shifts.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or call centers.
- Mandatory availability to work weekends (Saturday and Sunday).
- Strong verbal communication and interpersonal skills.
- Proficiency in using computer systems and CRM software.